Refund Policy

Refund policy of GT Resume Pty Ltd

This Refund Policy (“Policy”] applies to the following purchases: through www.go-to resume.com

1. General
   1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
   1. Any benefits set out in this policy may apply in addition to consumers rights under the Australian Consumer Law.
   1. Before making a post at purchase please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order

• Australian Consumer Law
  • Under the Australian consumer law:
    • Our goods and services come with guarantees that cannot be excluded under the Australian consumer law. For major failures with the goods you are entitled
      • to cancel the purchases; and
      • to refund for the price of goods; and
      • compensation for any damage or loss (whether direct or consequential) that was or reasonably ought to have been, foreseeable by us.
    • If the failure with the service does not amount to a major failure, you are entitled to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.
  • We offer refunds, repairs and replacements in accordance with the Australian Consumer Law.
  • The Australian Consumer Law provides a set of consumer guarantees which protect consumers when they buy products and services.
  • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
  • Further information about the Australian Consumer Law and these consumer guarantees is available from the website of the Australian Competition and Consumer Commission.
  • If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law), then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
  • If your product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law), then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

• Cancellation and Change of Mind
  • In the event that you received the products or services you’ve purchased as stated , but that you simply change your mind, we may,  at our discretion, offer you a refund or exchange, provided that:
    • You notify us within 2 days of receipt.
    • In the case of services, the services have not already been performed.

• Exceptions
  • Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement, or refund for a product or service purchased by you if:
    • You misused the said product in a way which caused the problem.
    • You knew or were made aware of the problems with the product or service before you purchased it.
    • You asked for a service to be done in a certain manner, or you ask for alterations to a product against our advice, or you were unclear about what you wanted.
    • Any other exceptions that apply under the Australian Consumer Law.

• Response Time
  • We aim to process any requests for replacements or refunds within 3 days of receipt.

• How To Return Products
  • You can contact us using the contact email provided at the end of this policy to discuss a return using the information.
  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase, or the same account or credit card used to make the original purchase.
  • To be eligible for a refund for a repair of replacement, you must provide proof of purchase.
  • You may be required to provide a government issued identification to qualify for a refund repair replacement.

• Contact Us
  • If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at hello at go-toresume.com.